Refund Policy
Last updated: September 21, 2026
Digital guide purchases
ClearBlueprints businesses sell digital products. Once access has been delivered, a digital product cannot be returned in the same way as a physical item. We will still review refund requests made within 14 days of purchase, subject to the product description and applicable law.
When we may issue a refund
- A technical failure prevented access to the purchased product
- An accidental duplicate payment was processed
- The delivered product differed materially from its description
- Another circumstance requires a refund under applicable law
When a refund may be declined
- The request is based only on a change of mind after access was delivered
- The request concerns third-party information or services outside our control, such as a railway schedule, fare, or service change
- The request is made more than 30 days after purchase, except where law requires otherwise
- The account has exceeded the policy limit of 3 refunds
How to request a refund
Email support@clearblueprints.com from the address used for purchase. Include the purchase date, the product name, and a brief explanation. Approved refunds are returned to the original payment method; bank processing times vary.